Refund policy

Return, Refund & Exchange Policy

Last Updated: June 2026

At Jersio, we strive to provide quality products and a smooth shopping experience. Please read our Return, Refund, and Exchange Policy carefully before placing an order.

Refund Policy

We do not offer refunds for:

Change of mind
Incorrect size selection by the customer
Personal preferences
Delivery delays caused by courier services

Refunds or replacements will only be considered if the product arrives damaged or defective.

Unboxing Video Requirement

To claim a refund or replacement for a damaged product, customers must record a clear, uninterrupted video while opening the package.

The video must:

Start before the package is opened.
Clearly show the package condition and shipping label.
Clearly show the product upon opening.

Claims submitted without a valid unboxing video will not be accepted.

After verification of the damage, we may offer:

A replacement product, or
A refund to the original payment method.

Exchange Policy

We offer exchanges only for size-related issues.

Size Exchange Conditions

Exchange requests must be submitted within 3 days of receiving the order.
The product must be unused, unwashed, and in its original condition.
All tags and packaging must be intact.

Exchange Shipping Charges

For size exchanges, customers are responsible for all shipping costs involved in the exchange process, including:

Returning the original product to us.
Shipping the replacement product back to the customer.

The exchange will be processed only after the returned item has been received and inspected.

Non-Eligible Cases

We do not accept refunds or exchanges for:

Products that have been used, washed, or damaged after delivery.
Incorrect size selection made by the customer (refunds are not provided; only exchanges are available).
Requests made after the specified exchange period.
Damage claims submitted without a valid unboxing video.